THE AUTHORITY ON

WORKFORCE OPTIMIZATION

Authority Center WFO

Quality ManagementWorkforce ManagementCX Application PackDesigner

Fast

With deployment in as little as one day, Authority Software is the fastest cloud-based workforce optimization solution provider in the industry.

Flexible

All the pieces of workforce optimization available within one platform that is easy to install, and fully scalable to meet your organization’s needs

Focused

From just a few agents to a few thousand agents, Authority Software provides purpose-built solutions that streamline contact center operations

THE AUTHORITY ON WORKFORCE OPTIMIZATION

Authority Software clients include Fortune 500 companies across industries including
customer service, healthcare, financial services, BPOs, education and fundraising

Learn more about Authority Center

Rapid implementation

Four Core Modules

The choice is yours. Four core modules bundled in one platform, or choose just the pieces you need

  • Quality Management: Integrated quality assurance forms; management access to metrics; audio/video recording tracks actions and results
  • Workforce Management: Fully customizable and accurate forecasting and scheduling ensures the right agents…at the right time…simply
  • Designer: No code rapid application development tool with a drag and drop interface to create scripts, forms, and workflows with ease
  • CX Application Pack: CRM tools built for speed of deployment for industries including fundraising, customer service, tech support, order management, and lead generation.
  • More features added consistently
Talk to an expert today...

About Us

Powerful solutions designed from the ground up by those who spent
their careers as contact center managers and executives to maximize efficiency
and provide the best customer experience throughout the contact center

Quality management, workforce management, speech analytics,
rapid application development, advanced outbound list management,
CX application packs, and patented PCI compliance

Talk to an expert today!

  • Ongoing Support

    We believe in being available not only during your launch, but for ongoing support whenever needed. Many of our team members have over 20 years of experience working inside call centers with both technology as well as operations and client management.

  • Consulting

    We work hand-in-hand with you to design a solution that meets your unique requirements. Our expert training staff are always available to provide insights on customizing your applications and for ongoing training of your staff. You can count on us to answer any of your questions, big or small.

  • Project Management

    Whether you need basic planning and execution assistance or full project management from beginning to end, Authority Software will ensure your company receives a call center solution customized to your business and processes, implemented with industry best practices in an efficient and timely manner.

  • Integration

    We provide expertise to ensure your custom call center system integrates seamlessly with your business. Regardless of the scale, application, or environment, we work with you to bring together all the working pieces. So they just work.

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When we switched to Authority Software amid COVID-19 we saw our productivity go up by more than 50%. Even though our inbound calls increased by 80%, we were able to manage the upswing without sacrificing service. Watch the video.

I could not imagine the QA and WFM journey Live Reps Call Center would be on with any other company besides Authority.  Their team is responsive, professional, timely, and more importantly – they listen to what we need for our very unique call center.  Together we have solved complex issues, making great use of their software.

We feel like more than clients – we are partners! Read the Case Study

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