Workforce management doesn’t have to be tough. Not anymore.

The right agents at the right times. Simplified.

The complexities of managing a Call Center workforce have gotten significantly more challenging.  A distributed and remote workforce and a new generation of agents, requires better Workforce Management tools than in the past. You must be able to staff your Call Center for rapidly changing operational requirements and manage flexible WFH scheduling issues while improving agent job satisfaction.

A next generation WFM solution is needed – one that offers real-time data and analytics that support improved staff scheduling and forecasting. Authority’s Workforce Management was designed from-scratch, by those with deep operations experience, to enable your Workforce Management team to address the challenges of the modern call center.