Concurrent Licensing
Only pay for what you need, when you need it so you can keep costs in line with your business needs, not your software vendor.
THE AUTHORITY ON
WORKFORCE OPTIMIZATION
The right agents at the right times. Simplified.
The complexities of managing a Call Center workforce have gotten significantly more challenging. A distributed and remote workforce and a new generation of agents, requires better Workforce Management tools than in the past. You must be able to staff your Call Center for rapidly changing operational requirements and manage flexible WFH scheduling issues while improving agent job satisfaction.
A next generation WFM solution is needed – one that offers real-time data and analytics that support improved staff scheduling and forecasting. Authority’s Workforce Management was designed from-scratch, by those with deep operations experience, to enable your Workforce Management team to address the challenges of the modern call center.
Want to see if workforce management is right for you? (Hint. It is!)
Only pay for what you need, when you need it so you can keep costs in line with your business needs, not your software vendor.
Customizable and accurate forecasting and scheduling with the click of the mouse. Respond to shifts in real time and never be over or under staffed again.
Solutions that won’t break the bank but don’t skimp on functionality. Scalable from just a few to a few thousand agents quickly and easily.
Implementation in weeks, not months or even years. Get managers up to speed quickly with an easy-to-use interface and fully customizable layout.
Agents want control over their shifts, trades, and time off and agent portal provides the first area of flexibility by putting the power in the hands of the agents while adhering to pre-programmed parameters.
Want to see workforce management in action?
1560 Sawgrass Corporate Parkway Sunrise, Florida 33323
(954) 900-9973
(866) 332-7932