Flexible solutions for your ever changing workforce
Customizable contact center solutions for your unique brand and customer needs. Authority Software, a leader in contact center solutions, can help you improve customer satisfaction and increase your bottom line with easy to install, scalable solutions.
Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Embrace a culture of quality in your business and deliver top-notch customer service.
Workforce management solutions that deliver valuable intelligence for accurate forecast and scheduling, saving time, money, and resources.
The contact center is the ideal home for a Rapid Applications Development tool. Script Designer’s infrastructure can take any real-world customer exchange imaginable and convert it into applications that are unique to your business.