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Want to see how workforce optimization works with Five9?

Flexible solutions for your ever changing workforce

Customizable contact center solutions for your unique brand and customer needs. Authority Software, a leader in contact center solutions, can help you improve customer satisfaction and increase your bottom line with easy to install, scalable solutions.

Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Embrace a culture of quality in your business and deliver top-notch customer service.

Workforce management solutions that deliver valuable intelligence for accurate forecast and scheduling, saving time, money, and resources.

The contact center is the ideal home for a Rapid Applications Development tool. Script Designer’s infrastructure can take any real-world customer exchange imaginable and convert it into applications that are unique to your business.

Accurate. Affordable. And Fast.

  • Natively Integrated WFO

    Increase productivity by 50% like Corvel Corporation with Five9 and Authority Software

  • Scalable Solutions

    Deliver powerful communications and customer experiences to fit the needs of your company, regardless of season or size.

  • Ease-of-Use

    A tool that empowers team productivity and confidence with every communication. 

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