Entries by hturbeville

Authority Software Delivers General Availability of Workforce Management Solution

Authority Software is excited to announce the general availability of Authority Workforce Management. Authority’s workforce management solution rounds out an offering of established industry applications that include quality recording management, customer relationship management, and rapid applications development. “We are thrilled to enter this arena and to offer an alternative to existing legacy solutions that at […]

Where We Gather, Amazing Things Happen

Join us at the upcoming Five9 CX Summit in Las Vegas September 17-19 What things will we get to explore this year at Five9’s CX Summit in Las Vegas September 17-19? The big focus – how AI can transform the contact center – and we couldn’t be more excited to join in as a Gold […]